Frequently Asked Questions

CARE INSTRUCTIONS

We suggest you take the following steps to best care for your From St Xavier product.

Jewellery

All From St Xavier jewellery is lovingly handmade using natural metals, gemstones and crystals, each piece will differ slightly in appearance. The metal components we use are either copper or brass and are all hand plated with an antique/metallic finish which is nickel and lead free. Our jewellery features a variety of authentic gemstones, such as; rose quartz, black onyx, clear quartz, lapis lazuli, amethyst, turquoise, blue lace agate, howlite, goldstone, blue goldstone, pyrite, tiger’s eye, hematite, moonstone and more.

Always keep your From St Xavier jewellery stored in its protective dust bag and keep all jewellery products away from perfume, moisturiser and hairspray. They can be cleaned gently with a soft jewellery cloth. Pieces may be delicate so care should be taken when wearing and storing. Damage from careless wear or storage (including water damage) is not the responsibility of From St Xavier.

Bags

All From St Xavier handbags and clutches are either handcrafted or hand beaded using natural metals, glass beads and other premium materials. Please take care when wearing our handbags and clutches, if they are dropped or mishandled, stones may fall out and/or embellishments may break. From St Xavier cannot take responsibility for any breakages that occur through mishandling. Always keep your From St Xavier piece in its protective dust bag when it is not in use.

WHERE CAN I BUY FSX?

Can I shop online with you?

From St Xavier is currently strictly a wholesaler. A selection of From St Xavier styles are now available in respected international retailers including Bloomingdales, Nasty Gal, Free People, Anthropologie, Revolve Clothing and ASOS.com. FSX is also a favourite amongst boutiques worldwide. To find your nearest stockist, check out our Stockist page.

Please note, since we are not able to access our stockist’s individual inventory systems, we are unable to confirm whether a stockist has a particular piece available.

Do you accept returns or exchanges?

Product returns and exchanges enquiries should be directed to your original place of purchase. Change of mind policies will be different depending on which Stockist you purchase from, so be careful to try on the pieces before you buy.

What if my item is faulty?

Occasionally you may find a fault with your purchase. If you have found this to be the case, please your original place of purchase who will be able to arrange a replacement.

DO YOU REPAIR PIECES?

We do not currently offer repairs.

VARIANCE IN CRYSTALS

Crystals naturally vary in colour and size. Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary from the photograph.
We are regrettably not able to exchange for a different piece based on the characteristics of crystals. If you are concerned about this variance, please contact your closest stockist to choose for yourself in store.

WHERE IS FSX MADE

Designed in Sydney Australia, every From St Xavier piece is made ethically by highly skilled craftsmen and woman from the north of India. They are employed under strict industry standards to produce the jewellery, whilst the intricate hand beading and embroidery is outsourced to communities, providing employment and empowering almost 500 rural women.

The handcrafted process of production means each From St Xavier piece will differ slightly in appearance, making it a truly unique ‘one of a kind’ collectable.

TECHNICAL & ONLINE

How do I unsubscribe from your newsletter?

Every email we send you will have a link at the bottom of it with an unsubscribe me link. All that is required is for you to click it, and you’re all done. Alternately, please contact us directly and we can manually unsubscribe you.

Will my information be sold to third parties?

No, never.

What are cookies, should I have them enabled?

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites, without having to burden a server machine with massive amounts of data storage. Storing the data on the server without using cookies would also be problematic because it would be difficult to retrieve a particular user’s information without requiring a login on each visit to the website.

WORKING WITH FSX

I want to stock FSX in my boutique or Online store

Please touch base via our Contact Page, and select the relevent Wholesale region from the dropdown and we’ll be in touch.

I’m a blogger and interested in doing a collaboration, who should I contact?

Please touch base via our Contact Page, and select ‘PR & Media’ from the dropdown