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FAQs

HOW DO I CARE FOR MY FSX BAG?

Always keep your From St Xavier piece in its protective dust bag when it is not in use. All From St Xavier handbags and clutches are either handcrafted or hand beaded using natural metals, glass beads and other premium materials. Please take care when wearing our handbags and clutches, if they are dropped or mishandled, stones may fall out and/or embellishments may break. From St Xavier cannot take responsibility for any breakages that may occur through mishandling.

WHERE CAN I BUY FSX?

A selection of our handbags and clutches are available in/on iconic international retailers including Bloomingdales, Anthropologie, BHLDN, The Iconic, Revolve Clothing, John Lewis and ASOS.com. From St Xavier is also a favourite amongst speciality boutiques worldwide.

Please note, since we are not able to access our stockist's individual inventory systems, we are unable to confirm whether a stockist has a particular piece available.

WHAT IS YOUR RETURN/ EXCHANGE POLICY?

We will happily process any exchange or refund on full priced online purchases. Items must be returned within 14 days of receiving your order in their original packaging with receipt or proof of purchase. Please note that once your return has been received, it may take up to 7 business days for us to process your return.

If you wish to return an item, please email us at contact@fromstxavier.com

Please note that we are unable to assist with returns directly if the product has been bought from one of our stockists. All product return enquiries must be directed to the original place of purchase.

WHAT IF THE ITEM I BOUGHT IS FAULTY?

We do our utmost to ensure all our pieces are sent out in pristine condition however, occasionally you may find a fault with your purchase. If you have found this to be the case, please email us at contact@fromstxavier.com.

Please note that we are unable to assist with faulty items, bought from one of our stockists. All faulty enquiries must be directed to the original place of purchase.

DO YOU OFFER REPAIRS?

Unfortunately, we are unable to repair broken pieces however, all From St Xavier pieces include a small sachet of replacement embellishments.

WHERE IS FSX MADE?

With an innate sense of ethics found at the core of From St Xavier, we take pride in upholding the responsibilities of fair trade and investing in underprivileged communities. As such, all products are handmade in the North of India under strict industry regulations; generating sustainable income and empowering nearly 500 women. The handcrafted process of production means each From St Xavier piece will differ slightly in appearance, making it a truly unique ‘one of a kind’ collectable