Frequently Asked Questions
How do I care for my From St Xavier bag?
Always keep your From St Xavier piece in its protective dust bag when it is not in use. All From St Xavier handbags and clutches are either handcrafted or hand beaded using natural metals, glass beads, and other premium materials. Please take care when wearing our handbags and clutches, if they are dropped or mishandled, stones may fall out and/or embellishments may break. From St Xavier cannot take responsibility for any breakages that may occur through mishandling.
How long does delivery take?
Orders are shipped with UPS 3 day select. Your order will be picked within 1-2 business days, depending on the time you place your order. Your order will be picked and packed same day if received before 2 pm local New Jersey time, or by the following business day if received after 2 pm. Canadian orders will be shipped by the following business day.
Please allow an extra 1-2 business days for sale periods.
Unfortunately, From St Xavier cannot guarantee that you will receive your package within the expected time frames. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control. From St Xavier does not hold responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered.
Do we ship internationally?
We currently ship to the United States, Australia, Canada and New Zealand.
For Australia and New Zealand shipping please visit www.fromstxavier.com.au.
How much does delivery cost?
From St Xavier offers free express shipping to the United States on orders over $150.00 or a flat fee of $20 for express shipping under $150.
Canada orders will incur a $20 shipping fee.
Do I need to sign for my delivery?
Someone will need to be at the nominated address to sign for your order upon delivery. Once your order has been signed for, From St Xavier does not take any responsibility or any damage, left or lost items.
Do we deliver to PO Boxes or Parcel Lockers?
No, we do not.
What is our returns policy?
Items may be returned or exchanged within 14 days of the original purchase date for a full refund.
Please note that any items to be returned must be in new, unused and resalable condition.
We only accept items purchased through www.fromstxavier.com and www.fromstxavier.com.au if you have purchased your shoes from a stockist please return the item to the same stockist with your receipt for further assistance.
Please note: Shipping charges for any returned item are the customer’s responsibility at the point of refund. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier.
When returning your product, please include your completed returns form. If you do not include this, we may be unable to identify and process your return.
Can I cancel my order?
Unfortunately, you cannot cancel your order once it has been placed because of our fast processing times. You are more than welcome to request a refund but the product(s) will need to be returned first before a refund can be issued.
Can I return a sale item?
All sale items are final sale and may not be returned for a refund or store credit. Items purchased using a promotional code are not considered a sale item and are eligible for return.
Are there items excluded from the returns policy?
The only items excluded from the returns policy are those that are on sale. Please note that sale items include those items that are on markdown on the website. Items purchased using a promotional code are not considered a sale item and are eligible for return.
Have you received my item?
We will be in touch with you via email as soon as we receive your item. If you have any questions regarding the status of your return, please contact us at firstname.lastname@example.org.
How will I be refunded?
You will be refunded based on the original form of payment. If for some reason you no longer have access to the original form of payment, then your refund will be processed via PayPal.
When will I be refunded?
Once we receive your package, your refund will be processed within 5 business days. You will be notified by email once the refund has been processed.
What if the bag is faulty?
If for some reason, you feel as the item is faulty, please email us at email@example.com with photos of the item, along with your order number and we will contact you with any next steps.
What is Afterpay?
Afterpay is a service that allows Australian customers to pay for an order overtime, instead of all at once. Learn more about Afterpay and how it works here.